Server Management |
Basic |
Professional |
| Unlimited Phone Support |
x |
x |
| Unlimited Remote Control Support |
x |
x |
| Service Availability Monitoring |
x |
x |
| Handheld Support |
x |
x |
| Emergency After Hours Support* |
x |
x |
| Unlimited On-Site Support |
x |
x |
| 24x7x365 Remote Monitoring |
x |
x |
| Microsoft Patch Management |
x |
x |
| Event Log Monitoring |
x |
x |
| Log File Maintenance |
x |
x |
| Drive Space Monitoring |
x |
x |
| Printer Setting Management |
x |
x |
| Security |
x |
x |
| User Account Administration |
x |
x |
| File Sharing Permission Admin |
x |
x |
| Security Administration |
x |
x |
| Anti-Virus Software Management |
x |
x |
| Major Server Application Support |
x |
x |
| Exchange Maintenance & Admin** |
x |
x |
| Backup Monitoring & Admin** |
x |
x |
| Major Database/Critical Application Support** |
x |
x |
* After Hours Support: Monday thru Friday 6:00pm until 8:00am and Saturday/Sunday.
** Major Server Application Support is available for both the Professional and Premium Plans for an additional monthly cost.
