ShoreTel IP Phone System Customer Benefits

IP Voice Switches: Highly reliable, intelligent ShoreGear® Voice Switches meet the communications needs of headquarters, regional and branch offices supporting both IP phones and analog devices. Reliability is further increased by adding a spare voice switch to your system. If a ShoreGear Voice Switch fails, or is isolated by a network fault, IP phones served by that switch will automatically re-associate with the spare switch, thereby ensuring continued service to telephone users. This “N+1” form of redundancy is simple, cost effective, and incredibly reliable.

IP Telephones: ShoreTel offers a wide range of ergonomically designed, intuitive telephones with rich, superior sound quality. ShorePhone® IP Telephones are automatically configured when added to the network, eliminating time-consuming manual installation.

System Management: With ShoreWare® Director, your entire phone system can be centrally managed from a single browser-based interface.

System Monitor: ShoreWare System Monitor ensures a high level of voice quality by continuously monitoring your network, allowing you to proactively address performance issues before they affect network reliability.

Office Anywhere: Whether they are in the office or on the road, end users can direct calls to any phone of any type, and use ShoreTel’s desktop applications as if they were sitting at their desks.

Contact Center and Converged Conferencing: ShoreWare Contact Center products offer solutions for call centers ranging from entry-level, for those requiring basic functionality, to formal contact centers requiring more in-depth, full featured options. For maximum productivity, ShoreTel® Converged Conferencing allows your organization to conduct large audio conferences and share desktop applications.

Additional Business Applications: ShoreTel offers specialized applications such as the ShoreTel Salesforce.com Call Center Adapter, E911 Notification, ShoreTel NetSuite Integration, Legal and Professional Cost Recovery Integration and the ShoreTel Web Dialer, all of which deliver strong productivity benefits.